Terms and conditions


"Conditions" means: the general conditions of sale set out below, governing the rights and obligations resulting from the sale and purchase of products via the site www.tissusdimitri.com.

"Tissus Dimitri" means: editor of these Conditions as a seller.

"Order" means: the firm intention to initiate a commercial transaction on the part of the buyer, in accordance with these conditions.

"Goods" means: all material items which may be the subject of a sales contract between the buyer and the seller.

"Contract" means: the commercial relationship established following the acceptance by the seller, "Tissus Dimitri", of the order placed by the buyer in accordance with these general conditions.

"Delivery" means: the operation by which the goods are actually made available to the buyer by "Tissus Dimitri" or on behalf of "Tissus Dimitri".

"Terms of use" means: Procedure / terms applicable to any order placed on the site.

  •     Introduction / preamble

The general conditions of sale detailed below govern the contractual relations between any user of the site www.tissusdimitri.com wishing to make a purchase on the site, and the commercial sign "Tissus Dimitri", whose head office is located at 29, rue du pont-vert, and registered in the Brussels Trade and Companies Register under number BE0735.765.388. These general conditions of sale are the only ones applicable and replace all other conditions, except prior, express and written exemption. "Tissus Dimitri" may be prompted to unilaterally modify some of the provisions of these general conditions, so it is necessary that these are reread by the buyer during each visit and / or before placing any order on the site www.tissusdimitri.com. These modifications are enforceable from the moment they are put online and cannot apply to contracts concluded previously. The general conditions of sale opposable to the buyer are those in force on the date of the order. Each purchase on the site is governed by the general conditions applicable on the date of the order. The buyer is deemed to have read these General Conditions of Sale and to accept them ipso jure and without reservation by confirming the order on the site. We consider that by validating your order, you accept without reserve our general conditions of sale after having read them. By accessing the Site, you agree to comply with the General Conditions and the Conditions of Use contained therein.

  •     Ordered

 You can place an order as described on the website. To place your order, we provide you with our website: www.tissusdimitri.com 24 hours a day, 7 days a week. The sale is deemed concluded upon receipt of payment for the order made on the website. Note that once the order has been placed and placed under the status of "preparation in progress" it is no longer possible to modify or cancel it. By placing an order online, the client explicitly indicates that they want to conclude a sales contract with "Tissus Dimitri" and agree to these general conditions. The client is informed of the confirmation of this order by e-mail, called here -a confirmation email, which summarizes the terms of the order. "Tissus Dimitri" reserves the right to refuse orders for geographic reasons or to set specific conditions specific to the contract. If an order is not accepted by "Tissus Dimitri" or if "Tissus Dimitri" wishes to set specific conditions specific to the contract, "Tissus Dimitri" will notify the buyer within 7 days of receipt of the order .

  •     Promotions

All promotions granted by "Tissus Dimitri" are not opposable to it and can be revoked unilaterally. A promotion is valid as long as the product is in stock or has a specific period of validity, mentioned on the website. Once the duration of a promotion has elapsed, you will no longer be able to claim this promotion. We therefore recommend that you order the goods in sufficient quantity and check them upon delivery.

Promotions / sales in store are only valid on items indicated from 1 meter bought by reference within the limits of available stocks.

  •     Gift voucher and vouchers

"Online" checks are only to be used in our eShop and "store" gift vouchers are only valid at our points of sale.

All our gift vouchers and vouchers are non-refillable and have a validity period of 1 year from the date of issue.

  •     Product information

“Tissus Dimitri” takes great care in posting information relating to the essential characteristics of its products by means, in particular, of technical descriptions from its partners and suppliers and of photographs illustrating the products, within the limits of technical and respecting the best market standards. "Tissus Dimitri" cannot be held responsible for a color difference or a difference in material / structure / texture between the photos on our website and the goods delivered. In order for the customer to examine the goods before purchase, "Tissus Dimitri" uses a sample system. These samples are to be ordered via the website www.tissusdimitri.com. In the event of an additional order relating to identical goods, "Tissus Dimitri" cannot guarantee that the equipment has the same bath number. Likewise, the differences in bath and structure between the delivered model and the sample or between separate deliveries are inevitable and cannot in any case engage the responsibility of "Tissus Dimitri", in accordance with commercial practices in the sector.

  •     Availability

Orders will be fulfilled while stocks last. In the event that one of the products ordered is not available in our stocks, "Tissus Dimitri" undertakes to contact you by email within 7 days from the date of your order in order to inform you of it. inform and indicate to you within what deadline this product could, if necessary, be delivered to you. If among the products ordered, some are permanently unavailable. "Tissus Dimitri" undertakes to offer the buyer an alternative solution in the available stocks. "Tissus Dimitri" will offer the buyer to send him, in replacement of the unavailable product, an article of equivalent quality and price. In the event of refusal on the part of the buyer, "Tissus Dimitri" will reimburse the said product. "Tissus Dimitri" cannot be held responsible for the temporary or final unavailability of goods, and no compensation can therefore be claimed from it.

  •     Ownership of goods

 « Tissus Dimitri » remains the legal owner of the goods until full payment of the sums due by the buyer within the time limit.

  • Price

The prices of the goods mentioned on the website at the time of the order will be those applicable to the sale. The prices expressed in euros, include VAT. They do not include delivery costs unless otherwise stated or agreed between the parties. The delivery costs are indicated to the User and are invoiced to him at the end of the order in addition to the price of the goods ordered. You will note that for the European Union the prices appear in euros on the Site. The only currency applicable for all transactions on the site is the euro. The purchaser will be systematically informed of this in a clear manner before the confirmation of the order.

  • Delivery

The delivery costs are indicated to the User and are invoiced to him at the end of the order in addition to the price of the goods ordered. Goods purchased on the site will be delivered by post. The delivery costs are calculated according to the weight of the selected goods. Once the order has been confirmed by "Tissus Dimitri", these costs are fixed and cannot be changed. Your order will be delivered to the address you provided when ordering. Delivery costs will be invoiced to the buyer with each new order placed on the site, except in special terms agreed between the buyer and "Tissus Dimitri". "Tissus Dimitri" makes every effort to respect the delivery times mentioned on the site. However, "Tissus Dimitri" cannot be held responsible for exceeding deadlines, which cannot therefore give rise to damages, detentions or interests. In the event of non-receipt of a parcel within the time limits indicated for a reason not attributable to "Tissus Dimitri", an investigation will be carried out by the latter with the post office ... These procedures can take up to 21 days for Post office. During this period, the transaction will be suspended, and no refund or return will be made.

  • Receipt of goods

The buyer is required to check the conformity of the goods upon receipt of the order at the time of delivery of the goods. Without prejudice to the applicable legal guarantees, we recommend that you address any reservations regarding the lack of conformity of existing products on the delivery date within 7 days by email to "Tissus Dimitri", via the website. In the event of non-compliance or damage during transport, the buyer will be able to request the replacement of the damaged goods with a similar or equivalent product, or a total or partial refund of the order, as compensation for the damage, and this within the limits of proportionality, unless this entails a manifestly disproportionate cost in relation to the damage found. In this case, a partial or full refund depending on the damage will be made.

  • Gift

On our online store, the consumer has the choice to buy an "online" gift voucher (to spend on our eShop) or a "store" gift voucher (to spend at our points of sale). This check is valid for 1 year and excluding promotion. It must be used in its entirety. No refunds will be made.

  • Withdrawal

Right to retract

The consumer has the right to notify, in writing or on a durable medium, to the seller that he renounces the purchase without penalties and without giving any reason, within 14 days of the day after the day of delivery of the product.

The consumer thus has a withdrawal period of 14 calendar days to return one or all of his items to us. The only costs charged to the consumer due to the exercise of his right of withdrawal are the direct costs of return.

Returns are made by postal service to the following address:

Tissus Dimitri

Rue du Pont-Vert, 29

7700 Mouscron


The reimbursement of the sums paid by the consumer will be made, free of charge, within 30 days of the withdrawal.

The consumer cannot exercise the right of withdrawal for contracts for the supply of tailor-made goods (fabrics), according to the consumer's specifications or clearly personalized.

Are not taken back or exchanged:

• Items damaged, soiled, modified by third parties and / or the buyer.

• Incomplete articles

• Items whose packaging is not original.

• Items made to measure according to the specifications of consumer or clearly personalized.

So that the customer can examine the goods before purchasing "Tissus Dimitri" use a system of samples. (See next chapter).

  • Samples

It is possible, for a defined selection of fabrics, to order samples, the sample price is based on a percentage of the fabric price per meter.

The shipping costs will always be charged to the customer and indicated at the time of the sample order confirmation. The size of the samples will be approximately 10cm across the width of the fabric, however "Tissus Dimitri" reserve the right to change the size for reasons of understanding of the fabric (size of the patterns, size of the mesh, etc.) . However, "Tissus Dimitri" may decide not to provide samples for certain fabrics whose patterns that are too large cannot be understood on a small surface. As a reminder, the differences in bath and structures between separate deliveries are inevitable and cannot in any case engage the responsibility of "Tissus Dimitri", in accordance with commercial practices in the sector.

  • Payment security

We accept payment by Visa and MasterCard. If you choose to pay with a credit card, the money is immediately withdrawn from your card when the payment is confirmed.

For security reasons, all orders paid by credit card are subject to verification by "Tissus Dimitri". Additional information may be required to validate your purchase. Therefore, and in order to reduce delivery times, please enter during your order: an active email address, a fixed or mobile phone number to reach you at any time of the day.

“The supplier accepts payments by Visa and MasterCard. If you choose to pay with a credit card, the money is immediately withdrawn from your card when the payment is confirmed. "

  • Guarantees and after-sales services

 All our goods benefit from the legal guarantee of conformity as well as the legal guarantee of hidden defects. The shipping costs of the item (s) are borne by the customer. However, if the conformity guarantee is applicable to the product (s) returned, all costs related to this return will be reimbursed to the customer. Any return for non-compliance or hidden defect must be returned to us by post. The warranty is limited, in all cases, to the value of the products purchased.

In the event of a defect or a measurement error, the customer has a period of 30 days from receipt of the goods to report it to the after-sales service by email at info@tissusdimitri.com. Evidence in pictures may be requested. No intervention or compensation may be granted if the goods have already undergone modifications (washing, cutting, sewing, etc.).

  • Care and use

 « Tissus Dimitri »  cannot be held responsible for the consequences resulting from the misuse by the buyer of the goods sold on the site. In no case will "Tissus Dimitri" be held responsible for the degradation of a product following any type of maintenance or following the use of a maintenance product.

  • Comment, criticism, communication 

All opinions posted on the forum by Users of www.tissusdimitri.com are monitored and moderated by the marketing team, which reserves the right to delete or refuse comments that violate the law and ethics (abusive advertising, defamatory comments , insults, comments out of context etc). To communicate with the management of Tissus Dimitri please use the address info@tissusdimitri.com

  • Protection of personal data

 The information that you communicate to us is essential for the processing and delivery of orders, the preparation of invoices and warranty contracts, their absence results in the cancellation of your order. By registering on the site, you agree to provide us with sincere and true information about yourself. The communication of false information is contrary to these general conditions as well as to the conditions of use appearing on the site. "Tissus Dimitri" is authorized to collect, process and use information concerning you. These data are subject to computer processing. You have a permanent right of access and rectification on all data concerning you, in accordance with European texts and national laws in force (article 34 of the law of January 6, 1978 on the protection of privacy). at any time make a request to "Tissus Dimitri" to find out what information it has about you. You can modify this data at any time and upon request. "Tissus Dimitri" is the sole holder of the information concerning you and undertakes not to disseminate it to these third parties without your consent. If you accepted it when you identified yourself on the site, promotional emails (emails) offering new products, destocking offers, exclusives and good deals will be sent to you. You can request to stop receiving emails from us at any time by clicking on the link provided.

"Tissus Dimitri" uses cookies to improve the experience of Internet users visiting the Tissusdimitri.com site, in particular by registering the language used. We also use third-party cookies to display ads based on your current and past browsing on this site. All of these services use this data anonymously to serve ads specifically for www.tissusdimitri.com. You can deactivate these advertisements at any time by modifying the preferences of your browser or those of our partner. (link on partner to http://www.google.fr/ads/preferences/). "

  • Intellectual property

All of the content on the www.tissusdimitri.com site (illustrations, texts, labels, brands, images, videos, etc.) is the property of "Tissus Dimitri", its co-contractors or partners. Any partial or total reproduction of the content by any process whatsoever and on any medium is subject to prior and express authorization from "Tissus Dimitri". All information, content, files and software offered by our services are protected by national and international laws concerning intellectual property and copyright. Any misuse of this content constitutes the offense of counterfeiting, severely punished by the Intellectual Property Code. "Tissus Dimitri" can in no way be held responsible for the violation by a user of rights held by third parties and perpetrated by reason of the latter's activities on the Site.

  • Litigation and liability

 « Tissus Dimitri »  cannot be held responsible for the consequences resulting from the misuse by the buyer of the goods sold on the site. This contract is subject to the legal provisions applicable to trade. "Tissus Dimitri" cannot be held responsible for the non-performance of the contract concluded, on the one hand in the event of force majeure, as defined by the courts on the other hand in the event of the client's fault or the unforeseeable and insurmountable fact a third party to the contract. We remind you that it is prudent to save the data contained in the products purchased. Only the courts of Brussels can be seized of any litigation relating to the application and the execution of these General Conditions of Sale.

  • Acceptance of the general conditions of sale

After selecting the products, to access the 'order' part, the customer must declare, by checking the icon provided, that they have read and accepted the C.G.V. In the event of a contradiction between these C.G.V. and any other document issued by the site (prospectus, catalog, commercial proposals, etc.), these conditions prevail.